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Manajemen Mutu Pelayanan Kesehatan
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Kategori Kesehatan
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Penulis: Sudirman, SKM.,M.Kes Riska Yanuarti, SKM.,MKM Oktarianita, SKM.,MKM Fini Fajrini, SKM.,MKM Siti Kurnia Widihastuti, SKM.,MPH

Buku ini membahas mengenai konsep-konsep manajemen mutu dan perkembangannya pada pelayanan kesehatan serta aplikasi manjemen kendali mutu dalam berbagai bentuk pelayanan kesehatan, loyalitas pelanggan, dan Total Quality Management (TQM).

Konsep menajamen mutu pelayanan kesehatan sangat diharapkan bisa berjalan dengan baik, agar penyedia layanan kesehatan dapat mempersiapakan dengan baik layanan sesuai dengan kebutuhan pelanggan, oleh karena itu maka buku ini sengaja disusun dengan berkolaborasi dengan berabagai penulis di empat perguruan tinggi Muhammadiyah di Indonesia dalam bidang kesehatan masyarakat untuk saling melengkapi terkait dengan konsep menajamen mutu pelayanan kesehatan. Kami berharap buku ini dapat dimanfaatkan dengan baik serta menjadi acuan dalam pengelolaan mutu layanan kesehatan.

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